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There’s no room for egos or status quo in life science marketing 09/04/2014

Steve Jobs was famous for a lot of things, not the least of which was being tough, opinionated and sometimes difficult to work with. Like most creative people, he had lots of ideas about lots of things and usually thought his ideas were best. Unlike many creative people, he had also attained the skills and […]

Getting to Content Marketing’s 42 Percent 08/06/2014

In a recent eBook, Kapost reports that 91% of marketers use content marketing, but only 42% say they’re using it effectively. Yikes! The Complete Guide to Building Your Content Marketing Workflow explores this performance gap, and then presses marketing teams to determine and document their content purpose, themes and topics, resources, and schedule. To help […]

We are watching you: User and Customer Research 07/29/2014

The terms User and Customer research are sometimes used interchangeably, and while there can be some similarities between these two types of research, there are distinct differences.  In general, both of these types of research focus on understanding behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.  However, that is where […]

If life gives you commoditization, expand (but don’t forget to differentiate!) 06/23/2014

Frank Diana, Global Head of the Digital Enterprise Solutions Team at Tata Consultancy Services (TCS), paved a road map for becoming an emerging digital enterprise. In this exceptional 6-part online series featured on Perspectives, TCS Consulting Journal, Diana presents a compelling case for organizations facing commoditization of their products and services. In his 2nd installment, […]

‘Why don’t you call someone who cares?’ 06/18/2014

‘Why don’t you call someone who cares?’ Definitely not the nicest thing you can say to someone but not the worst idea when it comes to user research. One of the most versatile and therefore commonly used methodologies in user research is the individual interview. The individual interview is just as the name implies — a […]

Getting it right even before you start 06/18/2014

“Perfect” is an emotion commonly felt when a researcher finishes crafting a question. The question is clear, the answer choices provided inclusive and mutually independent, there is no way this question will not return invaluable data! Unfortunately, this is sometimes just not the case. It is for this reason pretesting is an incredibly important, and surprisingly […]

The importance of metrics in Life Science Marketing (told through the lens of one of the nicest guys ever in baseball) 06/18/2014

Marketing’s purpose is to inform and influence potential customers, to give those customers specific, low-risk, easy-to-take actions resulting in movement toward the next step in the buying process. Stories move people and are one of the primary tools marketers can use to bring potential customers closer. And everyone loves a good story. Numbers can tell stories, too. And […]

Avoiding Analysis Paralysis 06/05/2014

It is a moment met with many emotions. Excitement. Nervousness. Fear even. You have just received a final data set, now you will learn if the hours you spent discussing, crafting, programming and checking the survey instrument were worth it. For many researchers this can be a moment of analysis paralysis. There is just so […]

Differentiate or Die 05/06/2014

A recent deal between Novartis, GlaxoSmithKline and Ely Lilly shows where the life science industry is headed: Specialization. Novartis is moving exclusively to Oncology drugs, GSK to vaccines and Lilly to animal drugs. Differentiating yourself from your competition is how to grow sales and market share. Specializing is one way to differentiate. But what if […]

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